Answer customers at 9 p.m. without being awake
Many customers write after hours and buy from whoever answers first. An assistant can handle the repeated questions and pass the rest to you, with the conversation attached.
What it does
- Answers common questions from information you approve: hours, services, directions, how to book.
- Collects requests — name, need, contact — and sends them to you or to your tools.
- Hands over to a person when the question is sensitive, unclear or outside what you have approved.
- Works where your customers write: a chat on your website, WhatsApp, or both.
- Speaks both languages when your customers do.
How we keep it honest
- The assistant says at the start that it is automated.
- It only answers from the material you give it, and says so when it does not know.
- You can read the conversations and correct the answers.
- A person always takes over for quotes, complaints and anything medical, legal or financial.
Is your business ready?
The free check below shows whether you have the groundwork in place: written answers, a person to take over and a clear idea of what the assistant may see.
Privacy rules depend on where your customers are
Québec
In Québec, private-sector businesses are covered by the provincial privacy law (often called Law 25). In general it expects you to be open about what personal information you collect and why, to limit what you collect, and to protect it. For an assistant this usually means a clear notice, customer-facing text in French, and care over where conversations are stored. Confirm the details with the Commission d'accès à l'information du Québec. This is general information, not legal advice. Check the official source for your situation.
Ontario
In Ontario, most private businesses are covered by the federal privacy law for the private sector (PIPEDA) when they handle personal information in the course of commercial activity, and health providers have their own health-information rules. In general this means being clear about what you collect and why, getting meaningful consent and protecting the data. Your assistant can be offered in English and French if your customers use both. Confirm the details with the Office of the Privacy Commissioner of Canada. This is general information, not legal advice. Check the official source for your situation.
Elsewhere
Privacy rules vary by province, country and industry. The common ground is to tell customers they are talking to an automated assistant, to collect only what you need, to protect it, and to let a person take over. Tell us where your customers are and we will adapt the setup. This is general information, not legal advice. Check the official source for your situation.
Other AI services
Questions and answers
Will customers know it is not a person?
Yes. The assistant introduces itself as automated and offers to bring in a person at any time.
What if it gives a wrong answer?
It answers only from the material you approve and says when it does not know. You can read the conversations and correct the answers, and sensitive topics always go to a person.
Can it work in French and English?
Yes, in the languages your customers use.
Got a project? Let's talk.
Tell me what you need in a few lines. You'll get a reply within 48 hours with a first take on the solution and budget.